The UU church in Nashville had a peacemaking class including introduction to the NVC process. For current contacts, call the office of our First Unitarian Universalist Church of Nashville: 615-383-5760.
It's important not to mix up empathy and sympathy, because when someone is in pain and then I say, "Oh, I understand how you feel and I feel so sad about that," I take the flow away from them, and bring their attention over to me.